FAQ

Nigerbridge is an online marketplace that connects buyers and sellers across Nigeria, offering a wide range of quality products at affordable prices.

SHOPPING INFORMATION

Delivery charges depend on your location, the seller, and the size or weight of your order. The exact delivery fee will be shown at checkout before you complete your purchase, ensuring full transparency with no hidden costs.

Delivery usually takes 2 to 7 business days, depending on your location and the seller’s dispatch time. Once your order is shipped, you’ll receive tracking details so you can follow your package’s journey until it arrives.

After placing your order, you’ll receive a confirmation email with your order details. The seller then prepares your items for shipping and hands them over to our delivery partner. Once your order is dispatched, you’ll get a tracking link so you can monitor its progress until it safely arrives at your doorstep.

Yes, you’ll automatically receive an invoice for your order. Once your purchase is confirmed, the invoice will be sent to your registered email address and also available for download in your Nigerbridge account under Order History.

PAYMENT INFORMATION

Payment is processed immediately after you confirm your order. The amount will be deducted from your bank account or card once the transaction is successfully completed, and you’ll receive an order confirmation email right away.

A wishlist lets you save your favorite products so you can easily find and purchase them later. It’s a great way to keep track of items you love without adding them to your cart right away.

If you receive a damaged or incorrect product, please contact our customer support team immediately. Provide your order details and, if possible, a photo of the item. We’ll review your case and arrange a replacement or refund as quickly as possible to ensure your satisfaction.

You can change or cancel your order before it has been processed or shipped. To do so, contact our customer support team as soon as possible with your order details. Once the order has been dispatched, cancellations or changes may no longer be possible, but you can still request a return after delivery.

Package tracking allows you to follow your order’s journey from the seller to your doorstep. Once your order is shipped, you’ll receive a tracking number or link that shows real-time updates on the delivery status and estimated arrival date.